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𝗦𝗼 𝘁𝗵𝗮𝘁'𝘀 𝗵𝗼𝘄 𝘁𝗵𝗲 𝗱𝗮𝘆'𝘀 𝗶𝘀 𝗴𝗼𝗶𝗻𝗴 𝘁𝗼 𝗴𝗼!

𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: "Can I speak to Pete, please?"
𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻: "May I ask what it is regarding?"
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: "My laptop is broken!"
𝗥𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻: "Oh, did you want a new one?"
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿: "NO! I want it fixed!

That's a support job.
#leSigh