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Me: (at JFK) hmm where's my bag?
AA: it's still in LHR, check with us when you reach DFW
Me: (at DFW) I still don't see my bag
AA: we should get it on the next flight and send it to your local address in 24 hours
Me: (after 3 days) still no bag!
AA: your bag still shows it's in LHR, we're working on reuniting you with it!
Me: (after 8 days) still no bag! should I fill in the PPQ (passenger property questionnaire)?
AA: please call baggage resolution number

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